Frequently Asked Questions About SaniClean ICT Laundry Service
What is Ozone?
Ozone is a molecule composed of three atoms of oxygen. It is an unstable molecule that reacts with anything it bumps into. The chemical effectively removes odors and kills mold and mildew because it can react with and break down anything it comes in contact with.
How does it sanitize?
The oxidation reaction targets microorganisms and destroys them on contact.
Why is it important?
Ozone kills 99% of germs and bacteria.
How can it help my business?
It is “green” and safe for the environment. Ozone works best in cold water. An added benefit is you will find your clothing last longer and retains its color better when you use cold water.
What days do you do pickup and delivery?
We work Monday-Friday from 8 a.m. to 5 p.m.
What is a "recurring customer"?
A recurring customer commits to laundry service weekly or bi-weekly. It saves some time because you don't have to schedule the pickup.
What is Contactless Delivery?
Many people are apprehensive about Covid and do not want to open the door for a driver. Let us know when you schedule that you want your pickup/delivery to be contactless.
What if the weather is bad when you are dropping off the clothes and we are not home?
Please tell us where you have a covered area that we can leave the bag of clothing.
Is there a contract to sign?
No, there is no contract. We know you will stay with us if you are happy with the service.
Can I change or update my laundry profile?
Absolutely, you can change your requests every time we do an order for you or some people always keep their requests the same.
Do you treat stains?
Put anything that is stained in a separate bag and pin a note on it. If you pretreat it when the stain occurs, our success in removing the stain will be greater.